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Customer Care

Shipping

Orders are shipped Monday - Friday (excluding holidays). All of the products on our website are available for shipping at a flat rate of $5.95.  At this time we are only able to ship domestically to the US.  We are experiencing delays beyond our usual timelines as we take necessary precautions and adjust our processes to keep our staff healthy. Please allow up to 2 business days for your order to ship. Most in stock items will arrive 4- 6 days after they are shipped.  Thanks so much for your patience– we’re in this together. A shipping confirmation email will be sent to you once your order has shipped.To ensure you don't miss our shipping emails please add hello@shopindigo.co as a safe sender.

Returns and Exchanges

We will gladly accept returns for up to 30 days after your order ships for items that have not been used, worn, or washed. Refunds may only be issued to the original form of payment used during purchase. When returning a gift without the original receipt, you’ll receive your refund on an Indigo Gift Card via email.

To return or exchange an item, please e-mail hello@shopindigo.co. We also process online returns in person at our shop located at 30B Hollis St. Groton, MA 01450

Allow up to 5 business days for your return or exchange to be processed once your package arrives at our location.